Show sidebar

Pitanja za kupce

Kako mogu da poručim proizvod sa sajta?

Da biste poručili proizvod, izaberite željeni artikal, dodajte ga u korpu i pratite korake do plaćanja. Po završetku porudžbine dobićete potvrdu na email.

Koji su dostupni načini plaćanja?

Prihvatamo plaćanje kreditnim/debitnim karticama, putem PayPal-a, kao i pouzećem prilikom isporuke, zavisno od lokacije.

Da li nudite besplatnu dostavu i koji su uslovi?

Besplatna dostava važi za porudžbine iznad određenog iznosa. Detalje i iznos možete proveriti u sekciji „Dostava i isporuka“ na sajtu.

Kako mogu da vratim ili zamenim kupljeni proizvod?

Ako želite da vratite ili zamenite proizvod, kontaktirajte našu podršku u roku od 14 dana od prijema porudžbine i pratite uputstva za povraćaj.

Kako mogu da pratim status svoje porudžbine?

Status porudžbine možete pratiti putem linka iz email potvrde ili direktno na sajtu unošenjem broja porudžbine i email adrese.

Pitanja za prodavce / partnere

Kako da postanem partner ili prodavac?

Popunite prijavu na našem sajtu, pošaljite tražene dokumente i potpišite ugovor. Naši menadžeri će vas kontaktirati za detalje.

Kako da postavim proizvode na sajt?

Proizvode možete dodavati kroz lični nalog ili putem XML/CSV kataloga. Takođe je moguće povezivanje putem API-ja.

Kako funkcioniše plaćanje i raspodela prihoda?

Plaćanja se obračunavaju mesečno na osnovu prodatih proizvoda, a sredstva se uplaćuju na vaš bankovni račun ili drugi dogovoreni način.

Koje marketinške alate mogu koristiti za promociju svojih proizvoda?

Partneri mogu koristiti promotivne mailinge, online oglase i posebne akcije na sajtu kako bi povećali prodaju svojih proizvoda.

Kome da se obratim za tehničku podršku ili pitanja u vezi sa nalogom?

Za sva pitanja i tehničku podršku, kontaktirajte naš tim putem email-a ili kontakt forme u ličnom nalogu.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.